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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Geneva Conrad

June 13, 2025

5  out of  5
rating by Geneva Conrad
"I’ve used Chad Burtch with State Farm for several years now. I would absolutely recommend working with them. I just got into a bad accident recently and they have made the whole situation much easier with the total out of my vehicle."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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em swan (evilyisme)

June 12, 2025

5  out of  5
rating by em swan (evilyisme)
"David Abraham was a huge help with transferring services from Illinois to Iowa. He actually reached out to me first via email, so I didn’t have to scramble/search to find an agent in the Iowa City area! I emailed him back this morning (weeks later, after I finished moving) to provide my phone number for him to call and he called me back immediately. I greatly appreciate how efficient/prompt David was with his communication and work! David was able to address all of my concerns and insurance needs today (with minimal effort on my part). I was able to take these tasks off my To Do list, making my move from Illinois to Iowa all the easier!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Luke Lu

June 12, 2025

5  out of  5
rating by Luke Lu
"I've had a great experience with this agency. Sam was so patient and took the time to make sure I understood everything about my policy. The professional support I received was top-notch. Definitely a 5-star team!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Heather Wilson-Hallmann

June 11, 2025

5  out of  5
rating by Heather Wilson-Hallmann
"I spoke with Caleb Today, for a quote for My Nonprofit building. I was currently with another insurance company for My own needs. After asking about My needs and truly listening to the struggles I am currently facing due to My Husbands medical loss of employment, Caleb was able to save Me money with the same coverage and even a great life insurance policy for less than what I currently was paying. His listening skills, compassion, and customer service skills were refreshing and clearly he was able to save my family money to boot, which made me switch insurance companies for my personal insurance today, too!! Thank You State Farm!! Thank You Caleb!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kilsie Rivera

June 11, 2025

5  out of  5
rating by Kilsie Rivera
"My experience at Mr. Chad Burtch State Farm office was excellent. From the very beginning, I received top-quality service. They handled my claim with kindness, answered all my questions, and helped resolve the issue quickly and effectively. Even though he doesn’t speak much Spanish and I don’t speak much English, Mr. Rivera-Rivera took the time to listen to me carefully, understand my situation, and find a solution. That effort means a lot. I loved the service I received and I highly recommend him 100%! Thank you!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Mark Stotz

June 10, 2025

5  out of  5
rating by Mark Stotz
"Was very easy to talk with and achieve a beneficial results from the phone call and now I have insurance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Carter Costas

June 9, 2025

5  out of  5
rating by Carter Costas
"Absolutely butter smooth from start to finish. Easiest and most affordable quote I’ve gotten. They made it easy for me to insure my home and auto — all at a great price."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Scott Carlson

June 9, 2025

5  out of  5
rating by Scott Carlson
"Caleb anwered all of our questions and delivered a superior product for around what we were paying before."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tanya Crees

June 9, 2025

5  out of  5
rating by Tanya Crees
"Very helpful and able to get me lower rates"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kelli

June 9, 2025

5  out of  5
rating by Kelli
"Gustavo was great to follow up and keep me updated!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Chris Elias

June 9, 2025

5  out of  5
rating by Chris Elias
"We recently changed carriers and were able to get more coverage for a lower rate. They really spent time understanding what we needed and, more importantly, didn't need to put together a package that worked."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Anna Truszkowski

June 9, 2025

5  out of  5
rating by Anna Truszkowski
"My customer care representative helped me get renter’s insurance specific to my needs quickly and efficiently. She was helpful and so friendly!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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zoe Miller

June 6, 2025

5  out of  5
rating by zoe Miller
"I just started with State Farm and im loving the people already, shout out to hunter and john!!!! They answer my questions nice, quick and easy! I Would definitely recommend them. They helped me a lot with what I needed to have to drive safely!!!🙌🏼🙌🏼"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Keith Traylor

June 6, 2025

5  out of  5
rating by Keith Traylor
"Great customer service and they saved me 30% monthly on my insurance. Definitely recommend!"
We responded:
"Thank you, Keith! We're thrilled to hear about your positive experience and the savings you've achieved. Your recommendation means a lot to us."
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Bob White

June 5, 2025

5  out of  5
rating by Bob White
"Great customer service, answered all my questions politely and quickly. 10/10"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Grant Perry

June 5, 2025

5  out of  5
rating by Grant Perry
"Sam was super helpful in setting up a combined account of car, homeowner, and umbrella policies. Very kind and professional. Would be happy to work with him again in the future, if needed."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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William Douglas

June 3, 2025

5  out of  5
rating by William Douglas
"Very nice service, not pushy and helped us understand what we were getting. Would definitely recommend getting a quote from them."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kevin Lewis

June 3, 2025

5  out of  5
rating by Kevin Lewis
"Sam was extremely helpful during the whole process. Couldn't have been happier with the end results."
We responded:
"Kevin, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Pat Reichard

June 3, 2025

5  out of  5
rating by Pat Reichard
"Jake's is awesome and bew just what I needed in a policy. He has my business. Thanks Jake"
We responded:
"Pat, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Caleb Franzen

June 3, 2025

5  out of  5
rating by Caleb Franzen
"Great service!!"
We responded:
"Caleb, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Declan Flanagan

June 2, 2025

5  out of  5
rating by Declan Flanagan
"John was able to help me with all my needs! I very much recommend this team to anybody."
We responded:
"Declan, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Cheyenne Meow :3

June 2, 2025

5  out of  5
rating by Cheyenne Meow :3
"Absolutely lovely experience! My first phone call to go over my new policy I set up online was very pleasant, and they were very clear and kind about what all of my options were. My car recently broke down and I called to ask for specifics on towing information. I spoke with a lovely person named Hallie. Hallie was absolutely wonderful!! They made my day first thing in the morning! I'm rather awkward on the phone, and they told me my laughter was infectious! That kindness carried with me the entire day! I highly recommend!"
We responded:
"Cheyenne, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Rachel Ngalula

June 2, 2025

5  out of  5
rating by Rachel Ngalula
"Great customer service, affordable renters insurance."
We responded:
"Rachel, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Erik Sonnenburg

May 31, 2025

5  out of  5
rating by Erik Sonnenburg
"Sam was fantastic to work with! He helped me bundle my home and auto insurance, and made the whole process easy and stress-free. He answered all my questions clearly and was super knowledgeable and professional throughout. I really appreciated how smooth everything went. Highly recommend Sam and the team at Chad Burtch State Farm!"
We responded:
"Erik, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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saurav katuwal

May 30, 2025

5  out of  5
rating by saurav katuwal
"John was super helpful, calm and clear. He helped me set up my renters insurance and transfer my auto insurance so that I could be benefited. Because of his excellent service, I recommended two of my friends to John for their auto and renters insurance."
We responded:
"Saurav, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"